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Frequently asked questions

Frequently Asked Questions


FAQs

When you live Wild and free, things can get a little overwhelming at times. Don’t panic, we’re here to help you out! On this page, we provide answers to our most Frequently Asked Questions. Hopefully, we can help solve your issue without you having to lift a finger.

However, if you do want to talk to somebody, we've got loads of different contact methods. Head to the Contact Us page and we'll help get your issue sorted quick and easy.

If you're looking for a general list of rules for Wild Spins, take a look at our Terms & Conditions page. It's sure to answer any questions you have!

Frequently Asked Questions

  • How do I deposit?
  • First of all, you’ll need to register and create an account. That’s the super easy first step! Now, log in and take a look at the menu on the left hand side of the screen. You’ll see a big green Deposit button - click that and you’ll be taken straight to our Cashier. Follow the instructions in there and you’ll have a funded account in no time!

  • What happens if I disconnect from the server during a game?
  • Argh, connection issues can be frustrating. Don’t worry, our servers keep track of every game that is played, so your game will still count. If you win while disconnected, your winnings will still be paid into your account!

  • I forgot my login details, help!
  • Having trouble remembering your username or password? No worries, just click the Forgot Your Details link next to the login boxes. Enter your email address and we’ll send you a reset link (if you have an account with Wild Spins, of course).

  • Do I need to download software to play on Wild Spins?
  • Absolutely not! All our games will open and play in your browser, so there’s no need to download anything.

  • How do I get bonuses or free spins?
  • When you make your first deposit with Wild Spins, we’ll give you a cheeky Welcome Bonus to help introduce you to the site. Want more? Check our Promotions page to see everything we have to offer right now!

  • I have a bonus code, how do I use it?
  • When you make a deposit in the Cashier, you’ll see a space to enter a bonus code. Enter your bonus code in this box and the offer associated with that code will automatically be applied to your deposit.

    Please double check that you’ve entered the code correctly. Mistyped bonus codes won’t show up in our system and your bonus won’t be applied!

    If you enter a bonus code and don’t receive the correct bonus, get in touch with our Contact team ASAP. We’ll see what went wrong and ensure you get the bonus you deserve!

  • I received a Free Spins Voucher, how do I claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.

  • How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.

  • Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.

    This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.

    This makes it impossible for people to crack this code and gain access to your confidential details.

  • How do I get support?
  • Feel free to contact us with any questions or support issues. We will endeavour to answer all queries within 72 hours.

    We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.

  • Your question remains un-answered?
  • You can Contact us by phone or email

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I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
+
Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
+
How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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Your question remains un-answered?